Usually the orders are delivered at your door, however after the shipping company try to delivery at your door, in case of absence or any adult to sign the delivery, they have the right to leave the package in a pick up point to be collected for a few days and then, if not collected, returned to us. In this event, we will refund you immediately.
There's no handling fee or any extra fees.
Handling Time:
All orders are subject to a handling time of 1 to 3 business days (Monday-Friday).
Order Cut-off Time:
Until 14:00 (EET/Tallinn)
EU01 - 9€
Free Shipping:
Orders over 50€, shipping costs are free.
Orders are delivery DDP (Delivery Duty Paid), no extra fees, taxes or customs.
Transit time:
Germany, Netherlands - delivery in 1-3 business days*
EU02 - 11€
Free Shipping:
Orders over 60€, shipping costs are free.
Orders are delivery DDP (Delivery Duty Paid), no extra fees, taxes or customs.
Transit time:
Austria, Belgium, Denmark, France, Ireland, Italy, Luxembourg, Portugal (Peninsular), Spain (Peninsular), Sweden - delivery in 3-5 business days*
EU03 - 22€
Free Shipping:
Orders over 80€, shipping costs are free.
Orders are delivery DDP (Delivery Duty Paid), no extra fees, taxes or customs.
Transit time:
Bulgaria, Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia - delivery in 3-5 business days*
EU04 - 27€
Free Shipping:
Orders over 100€, shipping costs are free.
Orders are delivery DDP (Delivery Duty Paid), no extra fees, taxes or customs.
Transit time:
Finland - delivery in 3-5 business days*
EU05 - 37€
Free Shipping:
Orders over 150€, shipping costs are free.
Orders are delivery DDP (Delivery Duty Paid), no extra fees, taxes or customs.
Transit time:
Greece - delivery in 4-6 business days*
EU91 - 27€
Free Shipping:
Orders over 100€, shipping costs are free.
Orders are delivery DDU (Delivery Duty Unpaid), doesn't includes VAT but you are responsible for customs taxes and fees.
Transit time:
Norway, Switzerland - delivery in 4-6 business days*
EU92 - 17€
Free Shipping:
Orders over 80€, shipping costs are free.
Orders are delivery DDU (Delivery Duty Unpaid), doesn't includes VAT but you are responsible for customs taxes and fees.
Transit time:
United Kingdom - delivery in 4-6 business days*
EU93 - 35€
Free Shipping:
Orders over 150€, shipping costs are free.
Orders are delivery DDU (Delivery Duty Unpaid), doesn't includes VAT but you are responsible for customs taxes and fees.
Transit time:
Turkey - delivery in 6-10 business days*
*We are aware that some couriers will try to perform the delivery on saturdays or even sundays, depending their own availability.
Important: If your country is not listed here or not being able to select at creating an account, means we still are not shipping to your country. However unless force majure issues, please contact us and we will check the costs, activate your country and send you all informations before order.
We have a dedicate team of support through the Contact Form, but you can also reach us:
Telephones (Monday to Friday from 10 am to 5 pm (CET) *excluding Saturdays, Sundays and public holidays):
+372 668 1287
+33 7 45 39 06 20
+49 176 68148101
+34 690 337 682
+351 300 52 80 43
+55 11 3957 0433
e-Mail: services@donnaflor.com
Write your question by email. We will process your request within 72 hours.
Contact Form: https://donnaflor.com/en/contact-us
Write your question by email. We will process your request within 72 hours.
Office (by Appointment Only)
Estonia | Ruunaoja tn 3, 11415, Tallinn, Harjumaa
France | 37 Avenue Trudaine, 75009 Paris, France
Spain | P.º de la Castellana, 43, Chamberí, 28046 Madrid, Spain
Germany | Taunusanlage 8, 60329 Frankfurt am Main, Germany
United Kingdom | 30 Churchill Pl, London E14 5RE, United Kingdom
Portugal | Rua Alexandre Herculano 50, 1250-011 Lisboa, Portugal