We will proceed the refund using the same payment method up to 3 business days.
There is no restocking fee.
The refund will be made by the same payment method you used to place your order.
If you have any questions, you can write us a message by filling out our contact form.
Damaged Packages in Transit:
You have 24 hours to open a complain about a possible damage or faulty item that may be caused at the transportation. This is a requirement by the insurance that the couriers and transport companies have. If you believe the box was violated, product is broken, leaked or any issue during the transit.
We have a dedicate team of support through the Contact Form, but you can also reach us:
Telephones (Monday to Friday from 10 am to 5 pm (CET) *excluding Saturdays, Sundays and public holidays):
+372 668 1287
+33 7 45 39 06 20
+49 176 68148101
+34 690 337 682
+351 300 52 80 43
+55 11 3957 0433
e-Mail: services@donnaflor.com
Write your question by email. We will process your request within 72 hours.
Contact Form: https://donnaflor.com/en/contact-us
Write your question by email. We will process your request within 72 hours.
Office (by Appointment Only)
Estonia | Ruunaoja tn 3, 11415, Tallinn, Harjumaa
France | 37 Avenue Trudaine, 75009 Paris, France
Spain | P.º de la Castellana, 43, Chamberí, 28046 Madrid, Spain
Germany | Taunusanlage 8, 60329 Frankfurt am Main, Germany
United Kingdom | 30 Churchill Pl, London E14 5RE, United Kingdom
Portugal | Rua Alexandre Herculano 50, 1250-011 Lisboa, Portugal