As the e-Commerce realm continues to grow and choices multiply, customers are able to be as picky as they want when it comes to what site they should buy from.
One of the major factors that influences what site they choose: transparency.
Customers want to feel like e-Commerce shops and sites are being transparent and giving them all of the information, not playing a game of smoke and mirrors. And transparency isnât just good for customers; itâs beneficial for businesses as well.
Below are some areas that we are focused on when trying to enhance the transparency of our business.
INFORMATIVE PRODUCT CATALOG
Product Availability
The first item to work on when trying to improve transparency is displaying product availability. No customer wants to get to the end of checking out online only to find out that the product they are buying isnât in stock and is on back order, which means it could take weeks and sometimes even months to come in.
HOW MUCH AM I SAVING?
Pricing and Promotions
Two other very important areas to focus on when increasing transparency are pricing and promotions. With pricing, we show customers the entire price they will be paying for an item. At the end of the checkout, you wonât see miscellaneous charges that are attached to the item that you are buying. No surprises!
The same goes for promotions. Promotions are always clearly outlined so you wonât feel like you were duped into buying something that they thought was on sale but actually wasn't.
WHAT IS FREE SHIPPING COSTING ME?
Shipping and Handling Fees
Another area that needs to have transparency is shipping and handling costs. Youâll see how much you are paying for the delivery, as well how much you can shop more in order to receive free shipping.
We have a dedicate team of support through the Contact Form, but you can also reach us:
Telephones (Monday to Friday from 10 am to 5 pm (CET) *excluding Saturdays, Sundays and public holidays):
+372 668 1287
+33 7 45 39 06 20
+49 176 68148101
+34 690 337 682
+351 300 52 80 43
+55 11 3957 0433
e-Mail: services@donnaflor.com
Write your question by email. We will process your request within 72 hours.
Contact Form: https://donnaflor.com/en/contact-us
Write your question by email. We will process your request within 72 hours.
Office (by Appointment Only)
Estonia | Ruunaoja tn 3, 11415, Tallinn, Harjumaa
France | 37 Avenue Trudaine, 75009 Paris, France
Spain | P.Âș de la Castellana, 43, ChamberĂ, 28046 Madrid, Spain
Germany | Taunusanlage 8, 60329 Frankfurt am Main, Germany
United Kingdom | 30 Churchill Pl, London E14 5RE, United Kingdom
Portugal | Rua Alexandre Herculano 50, 1250-011 Lisboa, Portugal